When may I visit my family member?
Family and friends are welcome to visit our residents any time. The safety and experience of all our residents is our highest priority. The front and rear entrance doors to St. Mary’s d’Youville Pavilion will be locked 24 hours per day. This is to ensure the safety and security of everyone on our premises.
- Visitors will use the doorbell/intercom system outside the front of the facility. The receptionist will let you in during the hours below. For off-hours, visitors will use the phone outside the front of the facility.
- Receptionist hours:
- Monday through Thursday: 6:30 a.m. -8:30 p.m.
- Friday, Saturday and Sunday: 8:30 a.m. – 5:00 p.m.
Can I bring my child to visit a loved one?
Children are precious and are very special to our residents. Family and friends are welcome to visit our residents at any time. To ensure the safety of our residents, please ensure children are well-supervised during your visit.
Can I bring my pet to visitation?
Pets are a wonderful addition to our community. We welcome pets, but due to regulation, you will need to provide proof that your pet has been vaccinated. You can do this at our front desk.
What if I am sick or not feeling well prior to visiting a resident?
Keeping our residents safe and healthy is our number one priority. If you are experiencing symptoms of a cold, flu or other potentially contagious illness please try to avoid visiting. If you need to visit a loved one, please use the protective resources which are available at our front desk, such as a mask and hand sanitizer. We also ask that you avoid activities which could spread an illness, such as hand-to-hand contact. If you have any questions, please call 207.777.4200.